Shape MSP

About Us

Shaping IT Solutions for Your Business Success

At Shape MSP, we believe that technology should work for you, not against you.

We provide tailored IT support and managed services that help businesses in South Wales and beyond stay secure, efficient, and future-ready.

With a strong background in Digital Transformation, we don’t just fix IT problems—we proactively prevent them. Our mission is to help businesses unlock the full potential of their technology with personalised, scalable IT solutions.

Based in Brynmawr, Ebbw Vale | Supporting Businesses Across the UK

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Our Story

A Passion for IT, A Commitment to Businesses

Shape MSP was founded with a clear goal: to bridge the gap between technology and business success.

Our founder, Ashley Thomas, saw how small and medium-sized businesses struggled to keep up with IT challenges - whether it was security risks, outdated systems, or lack of strategic IT planning. With years of experience in managed IT services and digital transformation, Shape MSP was created to offer businesses a smarter way to manage IT.

From sole traders to growing enterprises, we provide IT solutions that adapt to your business needs. We are not just another IT provider—we are your IT partner, ensuring your technology drives your success.

Our Vision

We build our vision off of our four core values:

Excellence:
Elevating Every Interaction
Excellence is not just a standard; it's our daily commitment to delivering the best possible service to our clients. From the moment you engage with us to the ongoing support we provide, we are dedicated to exceeding expectations. Our pursuit of excellence extends to the quality of our solutions, the depth of our expertise, and the unwavering focus on your business's success.
Integrity:
Trust as Our Cornerstone
Trust is the foundation of every successful partnership. We operate with transparency, honesty, and accountability. From our pricing structures to the way we handle your data, you can trust that we prioritise your interests, ensuring a relationship built on integrity. This trust extends not just to our clients but to every stakeholder in the Shape IT community.
Collaboration:
Power in Partnerships
Collaboration is at the heart of our approach. We believe in the power of partnerships, both within our team and with our clients. By fostering an environment of collaboration, we ensure that the collective intelligence and creativity of all stakeholders contribute to the success of each project and the overall growth of Shape IT.
Innovation:
Leading the Digital Frontier
In a world of constant change, innovation is not just an aspiration; it's our commitment to staying ahead. At Shape IT, we embrace the latest technologies, trends, and methodologies to ensure your business is future-ready. Our solutions are not just about meeting current needs but anticipating and addressing the challenges of tomorrow.